Service Request Status

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    You can get the status of most NYC311 Service Requests from Service Request Lookup. Status is not available for any Service Request submitted less than 24 hours ago or more than 365 days ago.

    Status is not available in Service Request Lookup for:

    • Street light Service Requests
    • Traffic signal Service Requests
    • Department of Consumer and Worker Protection (DCWP) Service Requests by consumers against businesses
    • Department of Education (DOE) Service Requests about problems besides school maintenance
    • Department of Finance (DOF) Service Requests about the Rent Freeze Program and homeowner property tax exemptions

    Learn about other ways to check statuses below. Call 311 or 212-NEW-YORK (212-639-9675) to check the status of any Service Request not covered here.

    In addition to Service Request Lookup, some Service Requests can also be checked in Agency systems:

    • Department of Buildings (DOB) Service Requests can be checked in Building Information Search (BIS)
    • Department of Housing Preservation and Development (HPD) Service Requests can be checked in HPD Online

    Canceling a Service Request

    With the exception of CFC and freon removal appointments and e-waste pickup appointments, you cannot cancel or remove a Service Request or complaint once you have submitted it through 311.

    If you provide an email address with your Service Request, you will receive status updates by email. First, you will receive a confirmation email with your Service Request number. Then, each time the assigned Agency takes action on your Service Request, you will receive a new email with a status update.

    The emails will come from SRNotice@customercare.nyc.gov.

    The City doesn't accept complaints for email notifications, but you can provide NYC311 Feedback.

    If you provide a phone number with your Service Request, you will receive status updates by SMS text message.

    First, you will receive a confirmation message with your Service Request number. Then, each time the assigned Agency takes action on your Service Request, you will receive a new message to alert you of a status update. 

    The City does not charge for this service, but your text messaging or data rates may apply. Check with your carrier for further information.

    The City doesn't accept complaints for text notifications, but you can provide NYC311 Feedback.

    Graffiti removal is generally done year-round, depending on the weather. Specific dates for cleanup are not available.

    If you have already submitted a request, you can check the status of the graffiti removal job.

    You need your Service Request number to check the status of a street pothole Service Request filed with the Department of Transportation.

    You need your Service Request number to check the status of a street light Service Request filed with the Department of Transportation.

    Check the status of a Service Request using the Street Lighting Repair Form.

    You need your Service Request number to check the status of a traffic or pedestrian signal Service Request filed with the Department of Transportation.

    In addition to using Service Request Lookup, you can use Building Information Search (BIS) to check the status of a Department of Buildings Service Request.

    Building Information Search (BIS) provides information about property including complaints and violations, actions, applications, and inspections.

    The Department of Finance (DOF) Contact Center helps with SCRIE, DRIE, and homeowner property tax exemption issues.

    If you spoke with DOF and they opened a case for you and provided a case number, they will contact you in 3 business days. If you haven't received a response after 3 business days, you can check the status of your case with DOF by phone.

    If DOF said that they are mailing you something, please allow 10 days for delivery.

    Call 311 or 212-NEW-YORK (212-639-9675) for status.

    You can check the status of a CFC removal or e-waste pick-up appointment with your Service Request number.

    In addition to using Service Request Lookup, you can use HPD Online to check the status of a Department of Housing Preservation and Development (HPD) Service Request.

    Check the status of a Service Request in HPD Online.

    • Enter the building address
    • Search Complaint by Date, Apartment Number, and Complaint Condition

    HPD Code Enforcement Borough Centers also provide information by phone and in person. To learn more, use the HPD Code Enforcement Borough Service Centers page.

    Closing an HPD Service Request

    Once an HPD Service Request has been submitted, it cannot be canceled, edited, or removed. If HPD has not already dispatched the complaint for inspection, you can ask HPD to close it by phone.

    Call 311 or 212-NEW-YORK (212-639-9675) for help.

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