Bail Bond Agent Complaint

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    You can report problems with a bail bond agent to the City or the State.

    File a complaint with the City for bail bond agents who:

    • Use false or misleading advertising
    • Fail to provide a receipt or provide one that is inaccurate or incomplete
    • Fail to disclose terms or use misleading terms in a contract
    • Fail to provide document copies
    • Fail to post or provide the Consumer Bill of Rights

    File a complaint with the State for bail bond agents that:

    • Are unlicensed
    • Charge illegal fees
    • Fail to return or refund collateral

    You can file a complaint about bail bond agents with the NYC Department of Consumer and Worker Protection.

    What Happens Next

    If you don't include your address or email with your Service Request, you won't receive follow up. The Department of Consumer and Worker Protection (DCWP) will consider your complaint a tip.

    If you include your address, DCWP will mail you a complaint form. You must complete and return it to DCWP. If you provide your email address, you'll get the form by email instead. Check your spam folder if you don't see it in your inbox.

    You can file a complaint about bail bond agents with the New York State Department of Financial Services (DFS).

    Online

    Report a problem with a bail bond agent.

    By Phone

    • Agency: New York State Department of Financial Services
    • Phone Number: (212) 480-6400
    • Business Hours: Monday - Friday: 9 AM - 5 PM

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