Financial institutions, such as banks, credit unions, lending institutions, and safe deposit companies, must follow New York State banking laws. They must provide customers with information about their policies and fees.

You can report a problem with a financial institution.

Online

File a complaint with the New York State Department of Financial Services.

By Phone

• Agency: New York State Department of Financial Services
• Division: Consumer Help Unit
• Phone Number: (877) 226-5697
• Business Hours: Monday - Friday: 9 AM - 5 PM