Store Air Conditioning Complaint

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Shut the Front Door for questions about the City's air conditioning outreach campaign.
Store Air Conditioning Law for the required sign

You can report stores or restaurants in New York City that leave their doors or windows open when air conditioning is running.

You can also report a chain store or restaurant that does not post the Air Conditioning Law Sign on its front doors.

The City's air conditioning law does not apply to:

Doors and windows that are open to serve food and beverages
Doors and windows that are open during the delivery and shipping of goods

The City doesn’t accept complaints about commercial buildings without air conditioning.

What Happens Next

If you don't include your address or email with your Service Request, you won't receive follow up. The Department of Consumer and Worker Protection (DCWP) will consider your complaint a tip.

If you include your address, DCWP will mail you a complaint form. You must complete and return it to DCWP. If you provide your email address, you'll get the form by email instead. Check your spam folder if you don't see it in your inbox.

All stores and restaurants in New York City, regardless of size, cannot leave their doors or windows open while air conditioning is running.

Report doors or windows open when cooling systems are on at:

The content action "Art supply store" does not have a problem type that is supported by a service request form.

The content action "Bodega, deli, or convenience store" does not have a problem type that is supported by a service request form.

The content action "Clothing, shoe, or accessories store" does not have a problem type that is supported by a service request form.

The content action "Drug store or pharmacy" does not have a problem type that is supported by a service request form.

The content action "Electronics store" does not have a problem type that is supported by a service request form.

The content action "Furniture store" does not have a problem type that is supported by a service request form.

The content action "Gas station convenience store" does not have a problem type that is supported by a service request form.

The content action "Gift, novelty, or souvenir store" does not have a problem type that is supported by a service request form.

The content action "Hardware store" does not have a problem type that is supported by a service request form.

The content action "Jewelry store" does not have a problem type that is supported by a service request form.

The content action "Office supply or stationery store" does not have a problem type that is supported by a service request form.

The content action "Pet store" does not have a problem type that is supported by a service request form.

The content action "Restaurant" does not have a problem type that is supported by a service request form.

The content action "Smoking, cigar, or vape store" does not have a problem type that is supported by a service request form.

The content action "Supermarket or grocery store" does not have a problem type that is supported by a service request form.

The content action "Other store" does not have a problem type that is supported by a service request form.

A chain is a store or restaurant that has five or more locations in the city. Chain stores and restaurants must post the Store Air Conditioning Law Sign created by the Department of Consumer and Worker Protection (DCWP).