You can report a problem with a commercial car wash to the Department of Consumer and Worker Protection (DCWP) for:
- Overcharging
- False advertising
- Exchange, refund, or return issues
- Operating without a license (fixed location car washes only)
- Receipt not given or incomplete
DCWP doesn't accept complaints about water quality of a car washing business.
Report a problem with a commercial car wash:
The content action "False or Misleading Advertising" does not have a problem type that is supported by a service request form.
The content action "Cash Payment Not Accepted" does not have a problem type that is supported by a service request form.
The content action "License or Complaint Sign Not Displayed" does not have a problem type that is supported by a service request form.
The content action "Overcharge" does not have a problem type that is supported by a service request form.
The content action "Receipt Inaccurate, Incomplete, or Not Given" does not have a problem type that is supported by a service request form.
The content action "Refund or Return Policy Not Posted" does not have a problem type that is supported by a service request form.
The content action "Refund, Return, or Exchange Refused" does not have a problem type that is supported by a service request form.
The content action "Unlicensed" does not have a problem type that is supported by a service request form.
What Happens Next
If you don't include your address or email with your Service Request, you won't receive follow up. The Department of Consumer and Worker Protection (DCWP) will consider your complaint a tip.
If you include your address, DCWP will mail you a complaint form. You must complete and return it to DCWP. If you provide your email address, you'll get the form by email instead. Check your spam folder if you don't see it in your inbox.
