Bottled Water Complaint

You can make a complaint about plain bottled water to the New York State Department of Health (NYSDOH).

You will need to provide:

Complaint details, including pictures if possible
Contact information on the bottled water label
The NYSHD Certification number on the label (3 digit number)
Bottle volume size and pack size it came from, if applicable
Any alphanumerical information on the label or bottle itself (eg. best by dates, production stamps)
Date, time and location where the water was purchased
- If purchased by a delivery service, provide all information on the distributor you have available
Number of unopened bottles from the same batch, if applicable
Any other information you would like to have on record

Make sure to provide a daytime phone number or email address so that NYSDOH can follow-up on your complaint.

Save and refrigerate the remaining water in its bottle and any other bottles you bought at the same time.

Submit your complaint:

By Email

h2ocert@health.ny.gov

By Phone

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