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You can file an overcharge complaint about a business in New York City.

An overcharge is when a business charges you more than the posted or advertised price.

The City does not set prices. You must beware and shop around for the best prices.

What Happens Next

If you don't include your address or email with your Service Request, you won't receive follow up. The Department of Consumer and Worker Protection (DCWP) will consider your complaint a tip.

If you include your address, DCWP will mail you a complaint form. You must complete and return it to DCWP. If you provide your email address, you'll get the form by email instead. Check your spam folder if you don't see it in your inbox.

Report overcharges at a:

The content action "Art supply store" does not have a problem type that is supported by a service request form.

The content action "Bodega, deli, or supermarket" does not have a problem type that is supported by a service request form.

The content action "Carpet and flooring business" does not have a problem type that is supported by a service request form.

The content action "Clothing, shoe, or accessories store" does not have a problem type that is supported by a service request form.

The content action "Department store or megastore" does not have a problem type that is supported by a service request form.

The content action "Drug store or pharmacy" does not have a problem type that is supported by a service request form.

The content action "Electronics store" does not have a problem type that is supported by a service request form.

The content action "Furniture store" does not have a problem type that is supported by a service request form.

The content action "Gas station convenience store" does not have a problem type that is supported by a service request form.

The content action "Gift, novelty, or souvenir store" does not have a problem type that is supported by a service request form.

The content action "Hardware store" does not have a problem type that is supported by a service request form.

The content action "Home appliance store" does not have a problem type that is supported by a service request form.

The content action "Jewelry store" does not have a problem type that is supported by a service request form.

The content action "Office supply or stationery store" does not have a problem type that is supported by a service request form.

The content action "Pet store" does not have a problem type that is supported by a service request form.

The content action "Smoking, cigar, or vape store" does not have a problem type that is supported by a service request form.

The content action "Supermarket or grocery store" does not have a problem type that is supported by a service request form.

The content action "Other business" does not have a problem type that is supported by a service request form.

If you suspect fraud or deceptive practices by businesses who provide inspection, sampling, cleaning, or disinfection services for cooling towers, you may file a complaint with the New York State Office of the Attorney General.

Use the Consumer Frauds Bureau Online Complaint Form.

Report overcharges at a:

The content action "Auction house or auctioneer" does not have a problem type that is supported by a service request form.

The content action "Barber shop, beauty salon, or nail salon" does not have a problem type that is supported by a service request form.

The content action "Booting company" does not have a problem type that is supported by a service request form.

The content action "Car rental" does not have a problem type that is supported by a service request form.

The content action "Car wash" does not have a problem type that is supported by a service request form.

The content action "Catering establishment" does not have a problem type that is supported by a service request form.

The content action "Dealer in products for disabilities" does not have a problem type that is supported by a service request form.

The content action "Door-to-door sales" does not have a problem type that is supported by a service request form.

The content action "Dry cleaner" does not have a problem type that is supported by a service request form.

The content action "Electrician" does not have a problem type that is supported by a service request form.

The content action "Employment agency" does not have a problem type that is supported by a service request form.

The content action "Funeral home" does not have a problem type that is supported by a service request form.

The content action "Games of chance" does not have a problem type that is supported by a service request form.

The content action "Garage or parking lot" does not have a problem type that is supported by a service request form.

The content action "General vendor" does not have a problem type that is supported by a service request form.

The content action "Home heating oil company" does not have a problem type that is supported by a service request form.

The content action "Home improvement contractor" does not have a problem type that is supported by a service request form.

The content action "Horse-drawn cab" does not have a problem type that is supported by a service request form.

The content action "Laundromat" does not have a problem type that is supported by a service request form.

The content action "Mobile food vendor" does not have a problem type that is supported by a service request form.

The content action "Movie theater" does not have a problem type that is supported by a service request form.

The content action "Moving company" does not have a problem type that is supported by a service request form.

The content action "Newsstand" does not have a problem type that is supported by a service request form.

The content action "Online or mail order" does not have a problem type that is supported by a service request form.

The content action "Pawnbroker" does not have a problem type that is supported by a service request form.

The content action "Pedicab" does not have a problem type that is supported by a service request form.

The content action "Pest control services" does not have a problem type that is supported by a service request form.

The content action "Plumber" does not have a problem type that is supported by a service request form.

The content action "Pool or billiard room" does not have a problem type that is supported by a service request form.

The content action "Printing services" does not have a problem type that is supported by a service request form.

The content action "Publishing company" does not have a problem type that is supported by a service request form.

The content action "Residential rental agency" does not have a problem type that is supported by a service request form.

The content action "Scrap metal processor" does not have a problem type that is supported by a service request form.

The content action "Shipping company" does not have a problem type that is supported by a service request form.

The content action "Tax preparation services" does not have a problem type that is supported by a service request form.

The content action "Third-party food delivery service" does not have a problem type that is supported by a service request form.

The content action "Ticket seller" does not have a problem type that is supported by a service request form.

The content action "Tow truck company" does not have a problem type that is supported by a service request form.

The content action "Travel agency" does not have a problem type that is supported by a service request form.

The content action "Used car dealer" does not have a problem type that is supported by a service request form.

The content action "Used goods dealer" does not have a problem type that is supported by a service request form.

The content action "Used gun dealer" does not have a problem type that is supported by a service request form.

For complaints about businesses not listed here, visit the Department of State (DOS) Licensed Professional or Business Complaint page.

The Department of Consumer and Worker Protection (DCWP) does not accept reports of rude employees. Report this type of complaint to the business.

For reports of discrimination, go to the Discrimination page.

The New York City Department of Consumer and Worker Protection (DCWP) can help you with complaints about businesses in New York City. For complaints about businesses elsewhere, contact the local consumer affairs office or the State Attorney General.

Online

Learn how to file a complaint about a business outside of NYC.

By Phone

  • Agency: Nassau County Consumer Affairs
  • Phone Number: (516) 571-2600
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  • Agency: Suffolk County Consumer Affairs
  • Phone Number: (631) 853-4600
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  • Agency: Westchester County Department of Consumer Protection
  • Phone Number: (914) 995-2155
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  • Agency: New Jersey Division of Consumer Affairs
  • Phone Number: (973) 504-6200
  • Business Hours: Monday - Friday: 9 AM - 5 PM

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