Damaged or Defective Goods

You can file a complaint about damaged or defective goods from a business in New York City.

Report damaged or defective goods from a/n:

The content action "Auction house or auctioneer" does not have a problem type that is supported by a service request form.

The content action "Car rental" does not have a problem type that is supported by a service request form.

The content action "Disabled device dealer" does not have a problem type that is supported by a service request form.

The content action "Door to door sales business" does not have a problem type that is supported by a service request form.

The content action "Electronics store" does not have a problem type that is supported by a service request form.

The content action "Employment agency" does not have a problem type that is supported by a service request form.

The content action "Furniture store" does not have a problem type that is supported by a service request form.

The content action "Gas station" does not have a problem type that is supported by a service request form.

The content action "Grocery store" does not have a problem type that is supported by a service request form.

The content action "Home improvement contractor" does not have a problem type that is supported by a service request form.

The content action "Laundry" does not have a problem type that is supported by a service request form.

The content action "Mail order" does not have a problem type that is supported by a service request form.

The content action "Retail store" does not have a problem type that is supported by a service request form.

The content action "Secondhand dealer" does not have a problem type that is supported by a service request form.

The content action "Storage warehouse" does not have a problem type that is supported by a service request form.

The content action "Street fair vendor" does not have a problem type that is supported by a service request form.

The content action "Used gun dealer" does not have a problem type that is supported by a service request form.

What Happens Next

If you provide an email address with your Service Request, you will receive a notification by email. You may also be emailed a complaint form, which you must complete and return. Be sure to check your spam folder in addition to your inbox.

The United States Postal Service accepts complaints about damaged or defective goods from the U.S. Post Office.

Online

Contact the United States Postal Service (USPS).

By Phone

  • Agency: United States Postal Service
  • Division: United States Postal Service Hotline
  • Phone Number: (800) 275-8777
  • Business Hours: Monday - Friday: 8 AM - 8:30 PM; Saturday: 8 AM - 6 PM
  • Staff is available through the automated phone system during business hours. Automated assistance is also available in Spanish. Additional languages are available through a staff person.

The Department of Consumer and Worker Protection does not accept reports of rude employee behavior. You should report this type of complaint to the business.

For reports of discrimination, go to the Discrimination page.

The New York City Department of Consumer and Worker Protection can help you with complaints about businesses in New York City. For complaints about businesses elsewhere, contact the local Consumer Affairs office or the State Attorney General's office.

Online

Learn how to file a complaint for a business outside of NYC.

By Phone

  • Agency: Nassau County Consumer Affairs
  • Phone Number: (516) 571-2449
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  • Agency: Suffolk County Consumer Affairs
  • Phone Number: (631) 231-2400
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  • Agency: Westchester County Department of Consumer Protection
  • Phone Number: (914) 995-2155
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  • Agency: New Jersey Division of Consumer Affairs
  • Phone Number: (973) 504-6200
  • Business Hours: Monday - Friday: 9 AM - 5 PM

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