If you plan on using a tow truck company, you should:
- Use only licensed towing companies. Look for the Consumer Affairs license medallion (small metal plate located on the driver's side of the vehicle).
- Know legal towing rates in advance to avoid surprises.
- Only sign Authorization to Tow forms or towing bill receipts that are issued by a licensed towing firm. Make sure the company's name, address, phone number, and Consumer Affairs license number are listed, along with legal tow rates.
You can file a complaint about tow truck drivers and businesses that provide towing services, including companies operating without a valid license.
A towing company requires a license if the company moves or removes disabled, illegally parked, or abandoned motor vehicles or vehicles involved in accidents by another motor vehicle.
The City also accepts tow truck driver and business complaints from rental car companies.
The content action "Report a problem with a tow truck." does not have a problem type that is supported by a service request form.
What Happens Next
If you provide an email address with your Service Request, you will receive a notification by email. You may also be emailed a complaint form, which you must complete and return. Be sure to check your spam folder in addition to your inbox.