You can make a complaint about a retail store in New York City for consumer protection violations.
Complaints include:
- False advertising
- Overcharge
- Refusing an exchange, return, or refund
- Selling damaged or defective goods
- Failing to deliver goods or services
- Failing to post prices or provide a complete receipt
- Providing an illegal receipt
- Failing to post credit card limitations
- Failing to provide layaway terms or ID requirements
- Selling prohibited items, such as box cutters, etching acid, tobacco products, or laser pointers to minors
- Selling toy (fake) guns that are not brightly colored
You need a receipt or a copy of any misleading or deceptive advertisement to file a complaint.
If a business has any kind of restriction on the use of a credit card, such as requiring a minimum purchase amount to use one, the store must clearly post the policy near the register and the front entrance, as well as in any ads that say the business accepts credit cards.
The Department of Consumer and Worker Protection (DCWP) does not take complaints about bed bugs.
Report a problem with a:
The content action "Art supply store" does not have a problem type that is supported by a service request form.
The content action "Bodega, deli, or convenience store" does not have a problem type that is supported by a service request form.
The content action "Carpet and flooring business" does not have a problem type that is supported by a service request form.
The content action "Cell phone store" does not have a problem type that is supported by a service request form.
The content action "Clothing, shoe, or accessories store" does not have a problem type that is supported by a service request form.
The content action "Dealer in products for disabilities" does not have a problem type that is supported by a service request form.
The content action "Department store or megastore" does not have a problem type that is supported by a service request form.
The content action "Drug store or pharmacy" does not have a problem type that is supported by a service request form.
The content action "E-cigarette sales" does not have a problem type that is supported by a service request form.
The content action "Electronics store" does not have a problem type that is supported by a service request form.
The content action "Furniture store" does not have a problem type that is supported by a service request form.
The content action "Gas station convenience store" does not have a problem type that is supported by a service request form.
The content action "Gift, novelty, or souvenir store" does not have a problem type that is supported by a service request form.
The content action "Hardware store" does not have a problem type that is supported by a service request form.
The content action "Home appliance store" does not have a problem type that is supported by a service request form.
The content action "Jewelry store" does not have a problem type that is supported by a service request form.
The content action "Office supply or stationery store" does not have a problem type that is supported by a service request form.
The content action "Pet store" does not have a problem type that is supported by a service request form.
The content action "Smoking, cigar, or vape store" does not have a problem type that is supported by a service request form.
The content action "Supermarket or grocery store" does not have a problem type that is supported by a service request form.
The content action "Tobacco sales" does not have a problem type that is supported by a service request form.
The content action "Used goods dealer" does not have a problem type that is supported by a service request form.
The content action "Used gun dealer" does not have a problem type that is supported by a service request form.
The content action "Wholesale food market" does not have a problem type that is supported by a service request form.
The content action "Other store" does not have a problem type that is supported by a service request form.
What Happens Next
If you don't include your address or email with your Service Request, you won't receive follow up. The Department of Consumer and Worker Protection (DCWP) will consider your complaint a tip.
If you include your address, DCWP will mail you a complaint form. You must complete and return it to DCWP. If you provide your email address, you'll get the form by email instead. Check your spam folder if you don't see it in your inbox.
