You can make a complaint about businesses that wash, dry, starch, or iron clothes, household linens, or other washable fabrics for the public or that operate a public self-service laundromat with automatic or coin-operated machines.
You can make a complaint about:
- Inaccurate scales
- Unstaffed laundromats that fail to post required signage with the business name and telephone number for complaints
- Lost or stolen property
The Department of Consumer and Worker Protection (DCWP) will not accept complaints about:
- Damaged items that you washed using automatic or coin-operated machines
- Sanitation problems
Laundromats can set prices, such as charges for hot water usage, but must disclose them. You must beware and shop around for the best prices.
The content action "Report a problem with a laundromat." does not have a problem type that is supported by a service request form.
What Happens Next
If you don't include your address or email with your Service Request, you won't receive follow up. The Department of Consumer and Worker Protection (DCWP) will consider your complaint a tip.
If you include your address, DCWP will mail you a complaint form. You must complete and return it to DCWP. If you provide your email address, you'll get the form by email instead. Check your spam folder if you don't see it in your inbox.
