You can file a complaint about furniture stores and stores that sell mattresses in New York City. Stores must give buyers a delivery date for furniture and mattresses at the time they sign or write up the contract or sales slip.
Stores that sell used furniture must have a Secondhand Dealer General license.
You cannot report complaints about bed bugs in furniture or employee behavior.
Under Local Law 38 of 2008, stores may not leave doors open while running air conditioners or central cooling systems.
The City accepts complaints about stores that break this law.
What Happens Next
If you don't include your address or email with your Service Request, you won't receive follow up. The Department of Consumer and Worker Protection (DCWP) will consider your complaint a tip.
If you include your address, DCWP will mail you a complaint form. You must complete and return it to DCWP. If you provide your email address, you'll get the form by email instead. Check your spam folder if you don't see it in your inbox.
