Exchange, Refund, or Return Complaint

You can file a complaint about a business in New York City that: 

  • Refuse exchanges, refunds, or returns 
  • Fail to post a sign with their exchange, refund, or return policy 

A business must post its refund policy at each register, point of sale, or at each entrance.

Businesses must give refunds on unused, undamaged goods within 30 days of purchase if they fail to post a refund policy.

Report a exchange, refund, or return problem with a/n:

The content action "Arcade" does not have a problem type that is supported by a service request form.

The content action "Auction house" does not have a problem type that is supported by a service request form.

The content action "Bingo hall" does not have a problem type that is supported by a service request form.

The content action "Booting company" does not have a problem type that is supported by a service request form.

The content action "Car rental" does not have a problem type that is supported by a service request form.

The content action "Car wash" does not have a problem type that is supported by a service request form.

The content action "Debt collection agency" does not have a problem type that is supported by a service request form.

The content action "Disabled device dealer" does not have a problem type that is supported by a service request form.

The content action "Door to door sales" does not have a problem type that is supported by a service request form.

The content action "Dry cleaner" does not have a problem type that is supported by a service request form.

The content action "Electronics repair store" does not have a problem type that is supported by a service request form.

The content action "Electronics store" does not have a problem type that is supported by a service request form.

The content action "Employment agency" does not have a problem type that is supported by a service request form.

The content action "For-profit college" does not have a problem type that is supported by a service request form.

The content action "Funeral home" does not have a problem type that is supported by a service request form.

The content action "Furniture store" does not have a problem type that is supported by a service request form.

The content action "Garage or parking lot" does not have a problem type that is supported by a service request form.

The content action "Home heating oil company" does not have a problem type that is supported by a service request form.

The content action "Home improvement contractor" does not have a problem type that is supported by a service request form.

The content action "Immigration services" does not have a problem type that is supported by a service request form.

The content action "Jewelry appraiser" does not have a problem type that is supported by a service request form.

The content action "Locksmith" does not have a problem type that is supported by a service request form.

The content action "Newsstand" does not have a problem type that is supported by a service request form.

The content action "Pawn broker" does not have a problem type that is supported by a service request form.

The content action "Rental hall" does not have a problem type that is supported by a service request form.

The content action "Retail store" does not have a problem type that is supported by a service request form.

The content action "Secondhand dealer" does not have a problem type that is supported by a service request form.

The content action "Street fair vendor" does not have a problem type that is supported by a service request form.

The content action "Tax preparer" does not have a problem type that is supported by a service request form.

The content action "Ticket broker" does not have a problem type that is supported by a service request form.

The content action "Tour company" does not have a problem type that is supported by a service request form.

The content action "Tow truck company" does not have a problem type that is supported by a service request form.

The content action "Travel agency" does not have a problem type that is supported by a service request form.

The content action "Used car dealer" does not have a problem type that is supported by a service request form.

The content action "Used gun dealer" does not have a problem type that is supported by a service request form.

The content action "Utility company" does not have a problem type that is supported by a service request form.

The content action "Vocational or trade school" does not have a problem type that is supported by a service request form.

The content action "Another business" does not have a problem type that is supported by a service request form.

What Happens Next

If you provide an email address with your Service Request, you will receive a notification by email. You may also be emailed a complaint form, which you must complete and return. Be sure to check your spam folder in addition to your inbox.

You can make a complaint about auto repair shops that refuse to make exchanges, refunds, or returns.

  • Agency: New York State Department of Motor Vehicles
  • Division: Vehicle Safety Licensing Complaints
  • Phone Number: (518) 474-8943
  • Business Hours: Monday - Friday: 8:15 AM - 4:15 PM
  • Staff is available through the automated phone system during business hours. Automated assistance is also available in Spanish. Call volume is often high. If you don't get through, call back later.

The Department of Consumer and Worker Protection does not accept reports of rude employee behavior. You should report this type of complaint to the business.

For reports of discrimination, go to the Discrimination page.

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