You can file a complaint about a business in New York City that:
- Refuse exchanges, refunds, or returns
- Fail to post a sign with their exchange, refund, or return policy
A business must post its refund policy at each register, point of sale, or at each entrance.
Businesses must give refunds on unused, undamaged goods within 30 days of purchase if they fail to post a refund policy.
Report a exchange, refund, or return problem with a:
The content action "Arcade" does not have a problem type that is supported by a service request form.
The content action "Art supply store" does not have a problem type that is supported by a service request form.
The content action "Auction house or auctioneer" does not have a problem type that is supported by a service request form.
The content action "Barber shop, beauty salon, or nail salon" does not have a problem type that is supported by a service request form.
The content action "Bodega, deli, or convenience store" does not have a problem type that is supported by a service request form.
The content action "Booting company" does not have a problem type that is supported by a service request form.
The content action "Car rental" does not have a problem type that is supported by a service request form.
The content action "Car wash" does not have a problem type that is supported by a service request form.
The content action "Carpet and flooring business" does not have a problem type that is supported by a service request form.
The content action "Clothing, shoe, or accessories store" does not have a problem type that is supported by a service request form.
The content action "Dealer in products for disabilities" does not have a problem type that is supported by a service request form.
The content action "Debt collection agency" does not have a problem type that is supported by a service request form.
The content action "Department store or megastore" does not have a problem type that is supported by a service request form.
The content action "Door-to-door sales" does not have a problem type that is supported by a service request form.
The content action "Drug store or pharmacy" does not have a problem type that is supported by a service request form.
The content action "Dry cleaner" does not have a problem type that is supported by a service request form.
The content action "Electronics or appliance repair" does not have a problem type that is supported by a service request form.
The content action "Electronics store" does not have a problem type that is supported by a service request form.
The content action "Employment agency" does not have a problem type that is supported by a service request form.
The content action "Funeral home" does not have a problem type that is supported by a service request form.
The content action "Furniture store" does not have a problem type that is supported by a service request form.
The content action "Games of chance" does not have a problem type that is supported by a service request form.
The content action "Garage or parking lot" does not have a problem type that is supported by a service request form.
The content action "Gas station convenience store" does not have a problem type that is supported by a service request form.
The content action "Gift, novelty, or souvenir store" does not have a problem type that is supported by a service request form.
The content action "Hardware store" does not have a problem type that is supported by a service request form.
The content action "Home appliance store" does not have a problem type that is supported by a service request form.
The content action "Home heating oil company" does not have a problem type that is supported by a service request form.
The content action "Home improvement contractor" does not have a problem type that is supported by a service request form.
The content action "Hotel or motel" does not have a problem type that is supported by a service request form.
The content action "Jewelry store" does not have a problem type that is supported by a service request form.
The content action "Laundromat" does not have a problem type that is supported by a service request form.
The content action "Locksmith" does not have a problem type that is supported by a service request form.
The content action "Moving company" does not have a problem type that is supported by a service request form.
The content action "Newsstand" does not have a problem type that is supported by a service request form.
The content action "Office supply or stationery store" does not have a problem type that is supported by a service request form.
The content action "Online or mail order" does not have a problem type that is supported by a service request form.
The content action "Pawnbroker" does not have a problem type that is supported by a service request form.
The content action "Pest control services" does not have a problem type that is supported by a service request form.
The content action "Pet store" does not have a problem type that is supported by a service request form.
The content action "Printing services" does not have a problem type that is supported by a service request form.
The content action "Publishing company" does not have a problem type that is supported by a service request form.
The content action "Third-party food delivery service" does not have a problem type that is supported by a service request form.
The content action "Shipping company" does not have a problem type that is supported by a service request form.
The content action "Smoking, cigar, or vape store" does not have a problem type that is supported by a service request form.
The content action "Street fair vendor" does not have a problem type that is supported by a service request form.
The content action "Ticket seller" does not have a problem type that is supported by a service request form.
The content action "Tow truck company" does not have a problem type that is supported by a service request form.
The content action "Travel agency" does not have a problem type that is supported by a service request form.
The content action "Used car dealer" does not have a problem type that is supported by a service request form.
The content action "Used goods dealer" does not have a problem type that is supported by a service request form.
The content action "Used gun dealer" does not have a problem type that is supported by a service request form.
The content action "Other business" does not have a problem type that is supported by a service request form.
What Happens Next
If you don't include your address or email with your Service Request, you won't receive follow up. The Department of Consumer and Worker Protection (DCWP) will consider your complaint a tip.
If you include your address, DCWP will mail you a complaint form. You must complete and return it to DCWP. If you provide your email address, you'll get the form by email instead. Check your spam folder if you don't see it in your inbox.
