Goods or Services Not Delivered

You can file a complaint about a business in New York City that fails to deliver goods or services. 

Report non-delivery of goods or services from a:

The content action "Car rental" does not have a problem type that is supported by a service request form.

The content action "Disabled device dealer" does not have a problem type that is supported by a service request form.

The content action "Door to door sales" does not have a problem type that is supported by a service request form.

The content action "Dry cleaner" does not have a problem type that is supported by a service request form.

The content action "Electronics repair store" does not have a problem type that is supported by a service request form.

The content action "Electronics store" does not have a problem type that is supported by a service request form.

The content action "Employment agency" does not have a problem type that is supported by a service request form.

The content action "For-profit college" does not have a problem type that is supported by a service request form.

The content action "Furniture store" does not have a problem type that is supported by a service request form.

The content action "Gas station" does not have a problem type that is supported by a service request form.

The content action "Grocery store" does not have a problem type that is supported by a service request form.

The content action "Home heating oil company" does not have a problem type that is supported by a service request form.

The content action "Home improvement contractor" does not have a problem type that is supported by a service request form.

The content action "Mail order" does not have a problem type that is supported by a service request form.

The content action "Pawn broker" does not have a problem type that is supported by a service request form.

The content action "Professional photographer" does not have a problem type that is supported by a service request form.

The content action "Rental hall" does not have a problem type that is supported by a service request form.

The content action "Retail store" does not have a problem type that is supported by a service request form.

The content action "Secondhand dealer" does not have a problem type that is supported by a service request form.

The content action "Travel agency" does not have a problem type that is supported by a service request form.

The content action "Used car dealer" does not have a problem type that is supported by a service request form.

The content action "Vocational or trade school" does not have a problem type that is supported by a service request form.

The content action "Other business" does not have a problem type that is supported by a service request form.

What Happens Next

If you provide an email address with your Service Request, you will receive a notification by email. You may also be emailed a complaint form, which you must complete and return. Be sure to check your spam folder in addition to your inbox.

The United States Postal Service accepts complaints about the U.S. Post Office failing to deliver goods or services.

Online

Contact the United States Postal Service (USPS).

By Phone

  • Agency: United States Postal Service
  • Division: United States Postal Service Hotline
  • Phone Number: (800) 275-8777
  • Business Hours: Monday - Friday: 8 AM - 8:30 PM; Saturday: 8 AM - 6 PM
  • Staff is available through the automated phone system during business hours. Automated assistance is also available in Spanish. Additional languages are available through a staff person.

The Department of Consumer and Worker Protection does not accept reports of rude employee behavior. You should report this type of complaint to the business.

For reports of discrimination, go to the Discrimination page.

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