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You can file a complaint about a business in New York City that fails to deliver goods or services. 

Report non-delivery of goods or services from a:

The content action "Auction house or auctioneer" does not have a problem type that is supported by a service request form.

The content action "Carpet and flooring business" does not have a problem type that is supported by a service request form.

The content action "Catering Establishment" does not have a problem type that is supported by a service request form.

The content action "Clothing, shoe, or accessories store" does not have a problem type that is supported by a service request form.

The content action "Dealer in products for disabilities" does not have a problem type that is supported by a service request form.

The content action "Department store or megastore" does not have a problem type that is supported by a service request form.

The content action "Door-to-door sales" does not have a problem type that is supported by a service request form.

The content action "Drug store or pharmacy" does not have a problem type that is supported by a service request form.

The content action "Electronics store" does not have a problem type that is supported by a service request form.

The content action "Employment agency" does not have a problem type that is supported by a service request form.

The content action "For-profit college or university" does not have a problem type that is supported by a service request form.

The content action "Funeral home" does not have a problem type that is supported by a service request form.

The content action "Furniture store" does not have a problem type that is supported by a service request form.

The content action "Hardware store" does not have a problem type that is supported by a service request form.

The content action "Home appliance store" does not have a problem type that is supported by a service request form.

The content action "Home heating oil company" does not have a problem type that is supported by a service request form.

The content action "Home improvement contractor" does not have a problem type that is supported by a service request form.

The content action "Horse-drawn cab" does not have a problem type that is supported by a service request form.

The content action "Immigration services provider" does not have a problem type that is supported by a service request form.

The content action "Jewelry store" does not have a problem type that is supported by a service request form.

The content action "Laundromat" does not have a problem type that is supported by a service request form.

The content action "Moving company" does not have a problem type that is supported by a service request form.

The content action "Online or mail order" does not have a problem type that is supported by a service request form.

The content action "Pawnbroker" does not have a problem type that is supported by a service request form.

The content action "Pedicab" does not have a problem type that is supported by a service request form.

The content action "Pest control services" does not have a problem type that is supported by a service request form.

The content action "Photographic services" does not have a problem type that is supported by a service request form.

The content action "Printing services" does not have a problem type that is supported by a service request form.

The content action "Process server" does not have a problem type that is supported by a service request form.

The content action "Publishing company" does not have a problem type that is supported by a service request form.

The content action "Residential rental agency" does not have a problem type that is supported by a service request form.

The content action "Shipping company" does not have a problem type that is supported by a service request form.

The content action "Third-party food delivery service" does not have a problem type that is supported by a service request form.

The content action "Tour bus" does not have a problem type that is supported by a service request form.

The content action "Tour guide" does not have a problem type that is supported by a service request form.

The content action "Travel agency" does not have a problem type that is supported by a service request form.

The content action "Used car dealer" does not have a problem type that is supported by a service request form.

The content action "Used goods dealer" does not have a problem type that is supported by a service request form.

The content action "Other business" does not have a problem type that is supported by a service request form.

What Happens Next

If you don't include your address or email with your Service Request, you won't receive follow up. The Department of Consumer and Worker Protection (DCWP) will consider your complaint a tip.

If you include your address, DCWP will mail you a complaint form. You must complete and return it to DCWP. If you provide your email address, you'll get the form by email instead. Check your spam folder if you don't see it in your inbox.

The United States Postal Service accepts complaints about the U.S. Post Office failing to deliver goods or services.

Online

Contact the United States Postal Service (USPS).

By Phone

  • Agency: United States Postal Service
  • Division: United States Postal Service Hotline
  • Phone Number: (800) 275-8777
  • Business Hours: Monday - Friday: 8 AM - 8:30 PM; Saturday: 8 AM - 6 PM
  • Staff is available through the automated phone system during business hours. Automated assistance is also available in Spanish. Additional languages are available through a staff person.

The Department of Consumer and Worker Protection (DCWP) does not accept reports of rude employees. Report this type of complaint to the business.

For reports of discrimination, go to the Discrimination page.

The New York City Department of Consumer and Worker Protection (DCWP) can help you with complaints about businesses in New York City. For complaints about businesses elsewhere, contact the local consumer affairs office or the State Attorney General.

Online

Learn how to file a complaint about a business outside of NYC.

By Phone

  • Agency: Nassau County Consumer Affairs
  • Phone Number: (516) 571-2600
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  • Agency: Suffolk County Consumer Affairs
  • Phone Number: (631) 853-4600
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  • Agency: Westchester County Department of Consumer Protection
  • Phone Number: (914) 995-2155
  • Business Hours: Monday - Friday: 9 AM - 5 PM

  • Agency: New Jersey Division of Consumer Affairs
  • Phone Number: (973) 504-6200
  • Business Hours: Monday - Friday: 9 AM - 5 PM

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