Naturally Occurring Retirement Community (NORC) Complaint

Naturally Occurring Retirement Community (NORC) Complaint
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    The Department for the Aging (DFTA) accepts complaints about social services provided in DFTA funded Naturally Occurring Retirement Communities (NORC). NORC programs provide older residents with on-site social services that help them successfully age in place.

    Services may include: 

    • Case assistance
    • Case management
    • Health care assistance
    • Health care management

    DFTA funds many NORCs in private buildings and New York City Housing Authority (NYCHA) developments.

    Call 311 for assistance by phone.

    "Naturally Occurring Retirement Community" (NORC) is a term used to describe neighborhoods or buildings that contain a high proportion of older adult residents.  

    Such communities may have developed because long term residents have grown older or because many seniors have moved to a particular area.

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