Electric Service and Billing

Electric Service and Billing
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    Coronavirus (COVID-19) Alert

    If the COVID-19 State of Emergency has caused a change in your financial circumstances, you may be entitled to additional protections under a new State law. Your electric service will not be terminated for non-payment for an additional 180 days after the State of Emergency ends.

    Contact your electric utility company for information about a new or restructured deferred payment agreement with no down payment, late fees or penalties.

    Need something else?

    You can request to start, stop or reconnect electric service. You can also request billing or meter information.

    Residents or business owners in New York City, except the Rockaways, can get information from Con Edison.

    Residents or business owners in the Rockaways can get information from PSEG Long Island.

    If you are a resident or business owner in New York City, except the Rockaways, you can get information about electricity service and get billing support from Con Edison.

    You can:

    • Set up or cancel service
    • Pay bills
    • Get meter information
    • Update your account information

    Online

    Get information about Con Edison services and accounts.

    By Phone

    • Agency: Con Edison
    • Phone Number: (800) 752-6633
    • Business Hours: 24 hours, 7 days a week
    • Staff is available through the automated phone system at all times. Automated assistance is also available in Spanish. Most languages are available through staff.

    If you are a resident or business owner in the Rockaways, you can get information about electricity service, meters, or billing from PSEG Long Island.

    Online

    Get information about PSEG Long Island services and accounts.

    By Phone

    • Agency: Public Service Enterprise Group (PSEG)
    • Division: Public Service Enterprise Group (PSEG) Long Island
    • Phone Number: (800) 490-0025
    • Business Hours: Monday - Friday: 8 AM - 8 PM
    • Staff is available through the automated phone system during business hours for general questions and at all times for emergencies.

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